FAQ
Q: Why use a simulator?
A: The Racewood Simulators provide a safe and controlled environment for riders to practice and improve their skills without putting stress on a real horse. They help riders learn correct posture, balance, and technique, reducing the risk of injury for both horse and rider. By using a Racewood Simulator, riders can enhance their performance while prioritising the welfare of the horse and promote effective, humane training practices. More and more equestrian centres are installing a simulator to offer round-the-clock training without the risk of weather-related cancellations.
Q: Who uses them?
A: The Racewood Simulators are professionally recognised by organisations such as; the British Racing School, Hartpury College, the Household Cavalry, the Police, the Hong Kong Jockey Club and more. They are used by; riding instructors, equestrian centres, physiotherapists, schools, universities, racing yards, polo clubs, RDA groups, PATH organisations, and many more.
Q: Are they realistic and what can I learn?
A: Racewood has over 30 years experience in the research and development of products that replicate an equine movement. Our simulators are as close to the real thing that has ever been made, and our extensive client list lays testament to this. We have utilised motion analysis technology as well as thousands of hours of testing with experienced riders (professional jockeys, GP level dressage riders etc.)
Q: How is it used?
A: Our simulators can be controlled by the rider or an instructor. Our interactive simulators are designed to be ridden like a real horse using leg aids and reins. Motorised simulators will have controls positioned on the side of the body-shell and some models have a separate handheld controller.
Q: Are the simulators safe?
A: Used correctly simulators can be safer than real horses; no unpredictability or spontaneity. They provide a controlled environment which is why lots of Riding for the Disabled groups use a Racewood Simulator.
Q: Where are they made?
A: Everything is designed and made here in the UK and we develop all of our software in-house.
Q: What about shipping?
A: We can arrange shipping for you (door-to-door in most cases). Our shipping agents will be able to assist with documentation and customs information.
Q: What is the size of the Simulator?
A: Please contact our office for any specific dimensions required, but as a guide our general Riding Simulators (including Dressage) would be classed as a 15 hands horse; the Dressage Simulator will measure just under 1.9m to the ears and 2.5m from the rear of the horse to the TV bracket.
Q: What is the power requirement of the Simulator?
A: Any motorised simulator that we produce is designed to operate on a voltage range between 210-240v (50-60Hz). All of our machines are built in the UK so final set up and testing is completed using standard UK mains voltage: 240v. Our simulators will arrive with a standard British plug (fused) for domestic use.
Ahead of Jumping/Eventing simulator instalments we will need to know the precise voltage that will be supplied locally - this is because the 'Jumper' requires 240v and ahead of departure we will need to correctly wire the simulator specific to your power (range needs to be between 210v - 240v). Please ask our technical support team for information.
Q: Are the machines reliable and is there a warranty period?
A: All Simulators have a 1-year on site warranty (worldwide). We can offer extended warranty packages, for more information please contact our office for a quote (+44 1829 732006). Many of our machines are sold to customers who use them day to day as part of their business, so they are put to work straight away. Our machines are over engineered using industry-spec components to ensure reliability.
Q: What needs to be done to the Simulator to keep it running?
A: Depending on the model, we offer an annual service. This is the best way to ensure that your machine is in good condition As long as the simulator is installed correctly and all relevant instructions are read & understood, we are confident that with careful and safe use, your machine will be a useful asset for a long time. Some work can be done by you, but ahead of attempting to carry out any work on your own, we recommend contacting one of our members of staff for advice e.g. changing or upgrading a computer. We would advise you on the safe places to open and access where the computer sits etc.
Q: What about assembly and installation?
A: When purchasing a Racewood Simulator we can quote for one of our members of staff to install everything for you. General Riding & Dressage Simulators can be installed by the new owner, using the assembly instructions that will be provided. We advise all groups who purchase Eventing Simulators to opt for a Racewood installation (quoted separate). Un-motorised units such as the RS & RT do not need installing, they arrive ready to be used (RT will require unfolding, but arrives with instructions).
Q: What tack is on the Simulator?
A: All Simulators come with bridle, reins and girth straps positioned for either dressage or GP saddle. You will only need the saddle. We can quote for saddles if required. If you are not purchasing the saddle through us, for the Dressage and Eventing machines, we advise you to have a saddle fitted by a saddle fitter. Failure to do so could interfere with the saddle sensor.
Q: What colours can you choose?
A: A standard simulator will arrive with a black bodyshell; other colours available on request.
Q: What are Racewood's terms of business?
A: We kindly ask for a deposit to confirm the order, and the balance upon completion, before shipping.
A: The Racewood Simulators provide a safe and controlled environment for riders to practice and improve their skills without putting stress on a real horse. They help riders learn correct posture, balance, and technique, reducing the risk of injury for both horse and rider. By using a Racewood Simulator, riders can enhance their performance while prioritising the welfare of the horse and promote effective, humane training practices. More and more equestrian centres are installing a simulator to offer round-the-clock training without the risk of weather-related cancellations.
Q: Who uses them?
A: The Racewood Simulators are professionally recognised by organisations such as; the British Racing School, Hartpury College, the Household Cavalry, the Police, the Hong Kong Jockey Club and more. They are used by; riding instructors, equestrian centres, physiotherapists, schools, universities, racing yards, polo clubs, RDA groups, PATH organisations, and many more.
Q: Are they realistic and what can I learn?
A: Racewood has over 30 years experience in the research and development of products that replicate an equine movement. Our simulators are as close to the real thing that has ever been made, and our extensive client list lays testament to this. We have utilised motion analysis technology as well as thousands of hours of testing with experienced riders (professional jockeys, GP level dressage riders etc.)
Q: How is it used?
A: Our simulators can be controlled by the rider or an instructor. Our interactive simulators are designed to be ridden like a real horse using leg aids and reins. Motorised simulators will have controls positioned on the side of the body-shell and some models have a separate handheld controller.
Q: Are the simulators safe?
A: Used correctly simulators can be safer than real horses; no unpredictability or spontaneity. They provide a controlled environment which is why lots of Riding for the Disabled groups use a Racewood Simulator.
Q: Where are they made?
A: Everything is designed and made here in the UK and we develop all of our software in-house.
Q: What about shipping?
A: We can arrange shipping for you (door-to-door in most cases). Our shipping agents will be able to assist with documentation and customs information.
Q: What is the size of the Simulator?
A: Please contact our office for any specific dimensions required, but as a guide our general Riding Simulators (including Dressage) would be classed as a 15 hands horse; the Dressage Simulator will measure just under 1.9m to the ears and 2.5m from the rear of the horse to the TV bracket.
Q: What is the power requirement of the Simulator?
A: Any motorised simulator that we produce is designed to operate on a voltage range between 210-240v (50-60Hz). All of our machines are built in the UK so final set up and testing is completed using standard UK mains voltage: 240v. Our simulators will arrive with a standard British plug (fused) for domestic use.
Ahead of Jumping/Eventing simulator instalments we will need to know the precise voltage that will be supplied locally - this is because the 'Jumper' requires 240v and ahead of departure we will need to correctly wire the simulator specific to your power (range needs to be between 210v - 240v). Please ask our technical support team for information.
Q: Are the machines reliable and is there a warranty period?
A: All Simulators have a 1-year on site warranty (worldwide). We can offer extended warranty packages, for more information please contact our office for a quote (+44 1829 732006). Many of our machines are sold to customers who use them day to day as part of their business, so they are put to work straight away. Our machines are over engineered using industry-spec components to ensure reliability.
Q: What needs to be done to the Simulator to keep it running?
A: Depending on the model, we offer an annual service. This is the best way to ensure that your machine is in good condition As long as the simulator is installed correctly and all relevant instructions are read & understood, we are confident that with careful and safe use, your machine will be a useful asset for a long time. Some work can be done by you, but ahead of attempting to carry out any work on your own, we recommend contacting one of our members of staff for advice e.g. changing or upgrading a computer. We would advise you on the safe places to open and access where the computer sits etc.
Q: What about assembly and installation?
A: When purchasing a Racewood Simulator we can quote for one of our members of staff to install everything for you. General Riding & Dressage Simulators can be installed by the new owner, using the assembly instructions that will be provided. We advise all groups who purchase Eventing Simulators to opt for a Racewood installation (quoted separate). Un-motorised units such as the RS & RT do not need installing, they arrive ready to be used (RT will require unfolding, but arrives with instructions).
Q: What tack is on the Simulator?
A: All Simulators come with bridle, reins and girth straps positioned for either dressage or GP saddle. You will only need the saddle. We can quote for saddles if required. If you are not purchasing the saddle through us, for the Dressage and Eventing machines, we advise you to have a saddle fitted by a saddle fitter. Failure to do so could interfere with the saddle sensor.
Q: What colours can you choose?
A: A standard simulator will arrive with a black bodyshell; other colours available on request.
Q: What are Racewood's terms of business?
A: We kindly ask for a deposit to confirm the order, and the balance upon completion, before shipping.